Cancellation Policy

Cancellation Policy

At City on Wheelz, we recognize that travel plans can change unexpectedly due to various circumstances, whether it’s a personal situation, a sudden emergency, or unforeseen events that affect your ability to travel. To ensure that our customers have a clear understanding of their options, we have established a comprehensive Cancellation Policy. This policy is designed to provide transparency and peace of mind when booking your travel arrangements with us. If you find yourself in a position where you need to cancel your reservation, we encourage you to reach out to our customer service team as soon as possible. The sooner we are informed, the more options we can provide. Our cancellation terms vary depending on the type of service you have booked. For hotel reservations, cancellations made at least 48 hours prior to the scheduled check-in date will qualify for a full refund of the amount paid. However, if you need to cancel within 48 hours of your check-in, please be aware that you may incur a penalty fee, or in some cases, the entire amount may be non-refundable, in accordance with the specific hotel’s cancellation policy. For transportation services, such as car rentals or shuttle transfers, we have a similar structure. If you cancel at least 24 hours prior to your scheduled service, you will receive a full refund. Cancellations made within 24 hours of your scheduled service may also incur penalties, which can vary based on the provider’s terms. When it comes to travel packages, which may include accommodations, excursions, and other services, our cancellation policy typically requires that you notify us at least 7 days before the start of your trip in order to qualify for a partial refund. Cancellations made within 7 days of the departure date may not be eligible for any refund. This policy reflects the nature of the travel industry, where last-minute cancellations can result in significant losses. In the rare event that City on Wheelz must cancel your booking due to unforeseen circumstances—such as severe weather, changes in travel regulations, or other emergencies—we will notify you immediately. In this situation, you will have the option to receive a full refund or to reschedule your travel for a later date. We are committed to working closely with you to accommodate your preferences and ensure that your travel experience is as smooth as possible, even in the face of cancellations. Please note that all refund requests will be processed based on the original payment method used at the time of booking. We advise allowing up to 7-10 business days for your refund to appear in your account, depending on your bank or credit card provider. It’s also essential to review the specific cancellation terms provided at the time of booking, as they may contain additional details or stipulations relevant to your particular reservation. Understanding these terms can help you make informed decisions about your travel plans and minimize any potential loss. At City on Wheelz, your satisfaction is our priority, and we appreciate your understanding as we navigate these policies. We are here to support you and ensure your travel experiences are enjoyable and memorable. Thank you for choosing City on Wheelz, and we look forward to assisting you with your travel needs!