Return & Refund Policy

Return & Refund Policy

At City on Wheelz, we strive to provide exceptional travel experiences and outstanding customer service. We understand that plans can change and unexpected situations may arise, which is why we have established a comprehensive Return & Refund Policy. This policy outlines the terms and conditions regarding cancellations, returns, and refunds for services booked through our website. Our Return & Refund Policy applies to all travel services and products purchased through City on Wheelz, including travel packages, accommodations, transportation services, and travel-related products. By making a purchase, you agree to the terms of this policy. If you need to cancel your booking, please contact our customer service team as soon as possible. The cancellation process may vary based on the type of service booked. For hotel reservations, cancellations made at least 48 hours prior to the check-in date will receive a full refund. However, cancellations made within 48 hours may incur a penalty fee or be non-refundable, depending on the hotel’s policy. For transportation services, cancellations made at least 24 hours before the scheduled service will receive a full refund, while cancellations within 24 hours may incur penalties. For travel packages, cancellations made 7 days prior to the trip may qualify for a partial refund, while those made within 7 days may not be eligible for a refund. In the unlikely event that we must cancel your booking due to unforeseen circumstances, we will notify you as soon as possible. You will have the option to receive a full refund or reschedule your travel for a later date, and we will work diligently to accommodate your preferences. Refunds will be processed based on the original payment method used at the time of booking. Please allow up to 7-10 business days for your refund to appear in your account, depending on your bank or credit card provider. In some cases, you may be eligible for a partial refund based on specific cancellation policies or if certain services were not fully utilized. For example, if you cancel a multi-day travel package and have already used some services, the refund amount will be calculated based on the unused services. Certain services and products may be non-refundable, and this information will be clearly indicated at the time of booking. Examples of non-refundable services may include special promotions or discounted rates, non-refundable flight tickets, and prepaid activities or excursions. If you wish to make changes to your booking, such as modifying dates or switching accommodations, please contact our customer service team as soon as possible. Changes may be subject to availability and may incur additional fees, but we will do our best to accommodate your requests. To initiate a refund request or cancellation, please contact our customer service team via email or phone with your booking confirmation number. Provide details regarding your cancellation or refund request, including the reason for the request. Our team will respond promptly to confirm your request and guide you through the process. If you have any questions regarding our Return & Refund Policy or need assistance with your booking, please do not hesitate to reach out to our customer service team. Thank you for choosing City on Wheelz for your travel needs. We appreciate your trust and are dedicated to ensuring your satisfaction throughout your travel experience!