Shipping Policy

Shipping Policy

At City on Wheelz, we are dedicated to providing a seamless travel experience, and that includes ensuring the efficient shipping of any travel-related items you may need. Our shipping policy is designed to guarantee that you receive important materials, such as travel documents, tickets, and travel kits, in a timely and secure manner, enhancing your overall travel preparation. We offer various shipping options to cater to your needs. Whether you require standard shipping for less urgent items or expedited shipping for last-minute travel essentials, we have you covered. Currently, we ship to numerous locations, primarily within the United States and Canada, as well as select international destinations. If you are located outside these areas and have specific shipping inquiries, our customer service team is ready to assist. To ensure safe and timely deliveries, we partner with reputable shipping carriers. Our available shipping methods include standard shipping, which typically delivers within 5-7 business days, and expedited shipping, which usually takes 2-3 business days. For international shipments, delivery times may vary based on the destination and customs procedures, and we provide estimated timelines during checkout. Processing your orders is a priority for us; we typically process shipments within 1-3 business days. However, please keep in mind that processing times may extend during peak travel seasons or holidays, so we recommend placing orders well in advance if your travel date is approaching. Shipping costs are calculated based on the selected shipping method, the weight and dimensions of your package, and the delivery location. A detailed breakdown of these costs will be available during the checkout process. Once your order ships, you will receive a confirmation email with tracking information, allowing you to monitor your shipment in real-time. If you encounter any issues with tracking or have questions regarding your shipment, our customer service team is always available to help. In the event that your shipment does not arrive within the expected timeframe, please contact us immediately. We will work closely with the shipping carrier to investigate and resolve any delivery issues. Additionally, if your shipment is lost or arrives damaged, we request that you notify us within 7 days of receiving your order. We will assist you in initiating a claim with the shipping carrier and offer suitable resolutions, which may include resending the item or issuing a refund. Please note that we reserve the right to modify our shipping policy at any time, and any changes will be posted on our website. We encourage you to review this policy periodically for the latest information. If you have any questions or concerns about our shipping policy or need assistance with an order, please don’t hesitate to reach out to our customer service team. We appreciate your trust in City on Wheelz and are committed to providing you with a hassle-free shipping experience as part of your travel journey!